Returns & Exchanges
At OHTNYC, we want you to be completely satisfied with your purchase. We offer a 14-day return window for all unworn items in their original packaging to ensure your streetwear collection meets your expectations.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original OHTNYC branded packaging, ensuring all tags are attached and the product is in its original condition.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing