Frequently Asked Questions
Everything you need to know about your OHTNYC order.
When will my order ship?
Standard processing takes 3-5 business days. Once shipped, you will receive a confirmation email with tracking details. Delivery times vary based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, certain items like earrings and intimate accessories are final sale.
Do you offer international shipping?
Yes, OHTNYC ships worldwide. International shipping rates and delivery windows are calculated at checkout based on the destination country.
What materials are used in your jewelry?
Our pieces are crafted using high-quality materials including surgical stainless steel, rhodium plating, and genuine freshwater pearls to ensure durability and a premium finish.
How should I care for my OHTNYC pieces?
To maintain the longevity of your jewelry, avoid contact with water, perfumes, and lotions. Store your items in a cool, dry place, preferably in the provided OHTNYC pouch.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.